Holo.Pen

ANSWERS TO COMMON QUESTIONS

Connectivity Related FAQs

Discover answers to frequently asked questions related to connectivity issues.

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Q: How do I manually connect to a Holo.Server if I don’t know the IP address of the machine?

A: If you’re unsure about the IP address, you can easily find it on the machine where Holo.Server is installed. Follow these steps:

Mac:

  • Open “System Preferences”
  • Click on “Network”
  • Select your active network connection on the left, and you’ll find the IP address on the right.

Windows:

  • Open the “Command Prompt”
  • Type ipconfig and press Enter.
  • Look for the IPv4 Address under the active network connection; it typically looks like 192.168.x.x

Once you have the IP address, use it to manually add a device in the Holo.Pen app.

Q: I’m unable to connect to the Holo.Server. What could be the issue, and how can I troubleshoot it?

A: If you encounter difficulty connecting to the Holo.Server, consider the following troubleshooting steps:

  1. Check Server Status:

    • Ensure that the Holo.Server is up and running on the host machine.
    • Look for the white circle at the top-left corner of the server “card” in the Holo.Pen app. This indicates that the server is online.

  2. Network Connectivity:

    • Verify that both the device running Holo.Pen and the machine hosting Holo.Server are connected to the same local network, either through Ethernet or Wi-Fi.

  3. Firewall and Permissions:

    • On the server side, confirm that Holo.Server has the necessary permissions in the Windows Defender Firewall or any third-party firewall software.
    • Check that Holo.Pen on your device has the required permissions to access the local network.

  4. Server Availability:

    • Ensure that the server is not experiencing any issues, and it is accessible from other devices on the network.

  5. Refresh Device List:

    • If using the “Online” filter, make sure to refresh the device list in Holo.Pen. Sometimes, servers may take a moment to appear.

By addressing these aspects, you can troubleshoot common connectivity issues and establish a successful connection to the Holo.Server. If the problem persists, feel free to reach out to our support team for assistance.

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